How customer centric organizations are leveraging technology and human intelligence to redefine customer experience

Organizations across the world are continually working towards establishing themselves a step ahead and creating unique products. However, what’s common in all is the zeal to create evolved customer experiences, which are unique to every individual.

While some companies are the torch bearers of customer experience, many are often struggling and trying to establish a stronger connect with their customers. In a country that is unique in its very fabric, it’s not a surprise that every customer wants to be dealt with in a unique manner. A good CX strategy helps do that, improves sales and business growth, besides enhancing a brand's reputation.

Has the technology ecosystem completely changed customer experience during the pandemic? Has customer support finally come out of call centers and entered the boardrooms? How close are we to completely deploy AI to provide innovative solutions to customer issues?

Know all this and more at the Mint India CX Summit.

SPEAKERS

  • ssaa Jaideep Mehta CEO- Mosaic Digital & Head- Mint
  • ssaa KT Prasad MD & RVP, India & SAARC, Zendesk
  • ssaa Shrini Vishanath Co-founder, Upstox
  • ssaa Vaibhav Tewari Co-founder & CEO, Portea
  • ssaa Mayank Kumar Co-founder &MD, UpGrad
  • ssaa Krishnan Venkateswaran Chief Digital & Information Officer, Titan Company Ltd
  • ssaa Ramesh Lakshminarayanan CIO and Group Head- IT, HDFC Bank
  • ssaa Chandrashekhar Vattikuti Sr. VP, InMobi
  • ssaa Deep Ganatra CTO, Good Glamm Group
  • ssaa Kashyap Kompella CEO, RPA2AI Research
  • ssaa Milan Sheth EVP IMEA, Automation Anywhere
  • ssaa Rajan Bansal Growth Marketing Head, Airtel
  • ssaa Jatin Chhikara Lead, Digital Marketing, CRM & Digital Solutions, Royal Enfield
  • ssaa Rajiv Bakshi COO, Revenue, Zee Entertainment Ltd.
  • ssaa Jatin Bhasin SVP, Product Management, Capital Float
  • ssaa Beerud Sheth CEO, Gupshup
  • ssaa Rakesh Gupta National Customer Service Manager, Panasonic Life Solutions, India
  • ssaa Uma Talreja Digital and marketing advisor Ex CMO/CDO Shoppers stop, Raymond/Burger King
  • ssaa Mohammad Ali Head of products, Fulfilments and CX, Delhivery
  • ssaa Nimisha Jain Managing Director & Partner, Boston Consulting Group (BCG)
  • ssaa Gautam Srinivasan Sr. Journalist
  • ssaa Shalil Gupta CBO, Mosaic Digital
  • ssaa Leslie D'monte Executive Editor, Tech Circle
  • ssaa Nidhi Jain Founder and CEO, KareXpert
  • ssaa Anand Tuli Head CX and Analytics, Vedantu
  • ssaa Dhananjay Shashidharan Head - Payments & CRM, Grofers
  • ssaa Karan Malik Account Director, Zendesk
  • ssaa Hari Thalapalli Executive Director & CEO, Callhealth
  • ssaa Ankit Tomar Co-Founder & CTO, Bizongo
  • ssaa Jaywant Deshpande COO and Founder, E Zest
  • ssaa Vasudeva Rao Munnaluri Director - Enterprise Business, Zendesk
  • ssaa Dhruv Vats India Sales Lead - Enterprise, MoEngage Inc.

AGENDA

Day 1

Time
Topic
2.30-2.35 PM
Welcome Note
Leslie D'Monte Executive Editor (TechCircle)
2.35-2.50 PM
Opening Keynote: Customer Experience - Winning in a hybrid world
Jaideep Mehta CEO- Mosaic Digital & Head- Mint
2.50-3.40 PM
Panel 1 - Hyper-Personalized consumer journeys in a contactless world
KT Prasad MD & RVP, India & SAARC, Zendesk
Shrini Vishanath Co-founder, Upstox
Vaibhav Tewari Co-founder & CEO, Portea
Mayank Kumar Co-founder &MD, UpGrad
Krishnan Venkateswaran Chief Digital & Information Officer, Titan Company Ltd
Nidhi Jain Founder and CEO, KareXpert
3.40-4.30 PM
Panel 2 - The DNA of a customer centric Organization driven by AI and Data Analytics
Ramesh Lakshminarayanan CIO and Group Head- IT, HDFC Bank
Chandrashekhar Vattikuti Sr. VP, InMobi
Deep Ganatra CTO, Good Glamm Group
Kashyap Kompella CEO, RPA2AI Research
Milan Sheth EVP IMEA, Automation Anywhere
Anand Tuli Head CX and Analytics, Vedantu
4.30-4.45 PM
Fire Side chat 1 - Decoding CX post covid-19
Dhananjay Shashidharan Head - Payments & CRM, Grofers
Karan Malik Account Director, Zendesk
4.45-5.30 PM
Panel 3: Customer Engagement - Insights hold the key
Rajan Bansal Marketing Head, Airtel
Jatin Chhikara Lead, Digital Marketing, CRM & Digital Solutions, Royal Enfield
Rajiv Bakshi COO, Revenue, Zee Entertainment Ltd.
Jatin Bhasin SVP, Product Management, Capital Float
Dhruv Vats Sales Lead - Enterprise, MoEngage Inc.

Day 2

2.30-2.45 PM
Opening Keynote - From expectations to engagement: Staying ahead
Shalil Gupta CBO, Mosaic Digital
2.45-3.05 PM
Fireside Chat 2: Conversational Messaging - Driving CX with a robotic efficiency
Beerud Sheth CEO, Gupshup
Rakesh Gupta National Customer Service Manager, Panasonic Life Solutions, India
3.05-3.55 PM
Panel 4: Omni-consumption - Driving success on all fronts
Uma Talreja Digital and marketing advisor Ex CMO/CDO Shoppers stop, Raymond/Burger King
Mohammad Ali Head of products, Fulfilments and CX, Delhivery
Hari Thalapalli Executive Director & CEO, Callhealth
Ankit Tomar Co-Founder & CTO, Bizongo
Jaywant Deshpande COO and Founder, E Zest
Vasudeva Rao Munnaluri Director - Enterprise Business, Zendesk
3.55-4.40 PM
Closing Keynote: Lessons from Global Leaders
Nimisha Jain Managing Director & Partner, Boston Consulting Group (BCG)

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